- 1st Line Service
- 2nd Line | Hardware Service
- Rigging | Installation
- Kiosks | Wraps | Surrounds
- Quarterly Cleaning
- Supply Management
- Software Maintenance
- Authorized Diebold Parts & Service Provider
- Other Brands Serviced: Wincor, Fujitsu, Diebold, Triton, Tidel and more
- Remote Managed Services
ATM | Interactive Teller Machine (ITM)
Traditional ATM | ITM Service:
ITM (Interactive Teller Machine):
- Easily expand branch footprint
- Differentiate from competition
- Through extended teller hours
- Lower transactions costs
- Reduce transaction times
- Improve customer satisfaction in drive-up’s
- ITMs help you shift your branch focus from transactional, to sales and advisory to drive profitable growth
- Increase revenue, lower operational costs
Brand Partners:
- NCR
- Hyosung
- Diebold Authorized Diebold Parts & Service Provider
- Other Brands Serviced: Wincor, Fujitsu, Triton, Tidel, and more
RemoteView Managed Services:
- Diagnostics: Remote Resolution
- Hard Drive Backup: Nightly backups
- Windows Patch Management: Keep Machines Updated
- Security+: Secure your ATM
- Electronic Journals & Analytics: Access EJs Online
- Marketing Screens: Push AD Campaigns
- Connect | Internet: Managed Wireless Connectivity
- Hard Drive Encryption: Lock down your hard drive to prevent unauthorized access
Professional Services:
- ITM Service Host
- Consulting
- Training
- Application Development
Suspicious Activity Notification (SAN):
- SAN Helps protect against Skimming, Jackpotting, Cash-out schemes, and other fraud
- Smart Camera
- Dispenser Shut Down
- Fraud Detection Engine
- Bluetooth Recognition Notification
- Case Management
ATM | ITM Supplies Management:
- Check receipt paper roll (replace if necessary)
- Check ink cartridge (replace if necessary)
- Check envelope dispenser (add if necessary)
Branch Transformation:
- Design Build
- Alarm, Access & Video with RemoteView Surveillance
- Physical Security
- Intelligent Image ATM Deposit & Prepaid Debit/Gift Card ATM Dispense
- Teller Cash Automation
- Interactive Teller (ITM)
- Kiosks | Wraps | Surrounds
- RemoteView Managed Services
- The “All Inclusive” Maintenance Agreement
- Bundle, Outsource & Save
Cook Command Center:
- The Cook Command Center is a secure centralized web interface that enables you to view and manage your equipment and information… Anytime, Anywhere, on Any Device.
- Access service history, preventative maintenance, & survey information.
- View Real-Time Status and Electronic Journals with RemoteView ATM
- Request service for fastest response times
- User-friendly Case Management makes it easy to interact with law enforcement.