Cook is an Authorized Diebold parts and service provider. What this means is that we can service any Diebold products including:
- Imaging ATMs including all Optevas
- TCDs & TCRs
- Advanced diagnostics
- Software back-ups (i.e. back up latest software version, includes Solid State Hard-Drive & Labor)
Why is this important?
- Cook prides ourselves in providing superior service
- More technicians on the street in the Western States than any other provider!
- Cook utilizes remote technologies to fix 67% of all ATM faults remotely with an average fix time of 25 minutes
- SOC2 Type II Certification and centralized Network Operations Center
- Cook services over 300 financial institutions and over 12,000 branches