Cook Security Group created the Cook Command Center to provide our customers and fully interactive platform allowing users a comprehensive view of their current products and providers. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage, and interact with their current line of Cook Security Group products.
Seamlessly combining MULTIPLE systems and DATA together!
Service & Preventative Maintenance
- Dashboard allows users to view an overarching display
of their entire account including current locations, open
security calls, open ATM calls, and open PM calls - Location enables users to see and request service for desired locations
- Equipment provides users a full list of current equipment for all locations
- Service Calls allows users to request service as well as see active
service records with corresponding comments - Projects empowers users to request quotes and see the current state
of ongoing projects - Surveys provide users notes from the previous and upcoming site
surveys - Preventative Maintenance permits users to see all preventative
maintenance on their equipment
- Dashboard allow users to view the overarching display of their entire
ATM fleet including ATM statistics and current ATM status - Analytics provides transactional data corresponding to all or individual
ATM’s within your fleet - Activity illustrates all activity produced by all ATM terminals within
their fleet - Electronic Journals enables users to view detailed data, receipts
and video of all transactions - Details enables customers to view current state, manufacturer,
model, hardware, and software of all ATM’s
Case Management
- Dashboard allows users to view overarching display of their unassigned, open and total active cases
- Cases provides customers the unique ability to share documents, videos, and images with internal and external individuals.
Interface
View and manage all your equipment from one centralized interface.
Information
- Access service history and preventative maintenance surveys.
- View real-time status and Electronic Journals with RemoteView ATM
Interact
- Request service for fastest response times.
- User-friendly Case Management makes it easy to interact with law enforcement.