In an ongoing effort to communicate with our Valued Customers, Cook Security Group will continue to provide updates in regards to the coronavirus. Our latest updates are below:
Coronavirus indirectly drives ‘unthought-of’ innovative solutions… A message from CEO Brian Cook 4-7-20
Dear customers,
The COVID-19 virus has disrupted everything and is creating a new normal. This new normal changes daily and we want to help.
- To help communicate with our customers we built the Cook Crisis Hub to share the latest updates & new solutions focused to keep customers safe and operational.
- We’ve also hosted our first online forum with industry expert Steve Ryker, VP of Risk. He discussed multiple topics related to managing crisis and staying operational. Submit your questions here and look for future forums.
- We are very proud of our 63% remote fix rate for customers with RVATM/ITM service and our even higher fix rate of 82% for customers with RemoteView Video Surveillance. This dramatically increases uptime while significantly reducing social interaction. A win/win during the virus.
- Finally, our customers are constantly helping us develop new solutions to combat the virus. Our Ultraviolet Light Disinfecting Cabinet to sanitize carriers and cash counters, our Interactive Teller Home Kits allowing tellers to work from home, and Heat Mapping Video to identify high traffic/high touch areas for deep cleaning are just a few. Many more are listed on the Cook Crisis Hub and all driven by our customers who we greatly appreciate! Please don’t hesitate to submit your questions & suggestions here.
A sincere thank you for all your support. By all working together, we’ll get through this!
Brian Cook,
CEO
P.S. Coming Soon: COVID-19 Problems & Solutions video series. A proactive approach to sharing real solutions that are working during the crisis.
Update on Coronavirus from
Cook Security Group 3-20-20
To our Valued Customers,
As your service provider and an essential provider of your security and ATM/ITM maintenance needs, we continue to stay open for business to help our customers stay open for business in some capacity. This includes states and counties under shelter in place.
- We continue to utilize as many remote managed services solutions and remote technologies as possible (click here to see the list).
- Our technicians are practicing social distancing of 6 feet when in the field. We’re adding bright yellow social distancing buttons to our technician uniforms to emphasize this and create more awareness.
- In the event you have a closed branch or lobby, many customers are taking advantage of fulfilling installation projects, service calls, and preventive maintenance calls contact us.
- With branch closures & limited hours, we have a remote video surveillance web app to view branches/locations. This also has heat mapping analytics to identify high usage areas at the branch, lobby, or business. The image can then be shared with janitorial for deeper cleaning in these areas (interested in the video app?). Contact us.
Finally, with all the negative media, we at Cook Security Group wanted to share several positive news stories including treatment, possible cure, supercomputer helping, & 23 other positive Covid-19 crisis updates…
23 positive updates on Covid-19 crisis
Please do not hesitate to reach out to us with any additional questions.
Sincerely,
Cook Security Group
Update on Coronavirus from
Cook Security Group 3-17-20
In an ongoing effort to communicate with our Valued Customers, Cook Security Group will continue to provide updates in regards to the coronavirus. Our latest updates are below:
- We implemented a task force last week to support our Business Continuity Plan, to collect and disseminate all new information, CDC recommendations & share with all our employees.
- All non-operational employees are now working remotely.
- We have adjusted our NOC (Network Operations Center) to adhere to the 6’ distance policy and are disinfecting multiple times a day.
- Staff follows these guidelines on proper cleaning of high touch areas including ATMs, ITMs, & other high touch areas.
- All non-essential travel has been postponed.
- All shared labor between offices has been limited to critical projects only.
- Our CEO continues to send multiple communications daily stressing the importance of the CDC’s recommendations of hygiene and social distancing.
As stated below, we continue to utilize as many Remote Managed Service lines as possible, including our RemoteView ATM line, RemoteView Surveillance line, and RemoteView Alarm & Access Control management. Using our RemoteView line allows us to diagnose, fix, service, & protect as much as possible remotely. In the event you do not have remote managed services and would like to discuss adding them or accessing our Cook Command Center, please Click here.
Please do not hesitate to reach out to us with any additional questions.
Sincerely,
Cook Security Group
Other helpful information:
Update on Coronavirus from
Cook Security Group 3-11-20
To our Valued Customers,
On behalf of the Cook Security Group team, we are reaching out to assure you that the safety and well-being of our customers and employees remain our highest priority. We are closely monitoring the coronavirus (COVID-19) situation, including guidance from medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities. We would like to share several updates and actions Cook Security Group is taking during these uncertain times.
- We have put in place guidance for all our team members detailing how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas at our office locations.
- We are limiting all travel in between our centers and instead will be utilizing our video conferencing technology. We are not canceling meetings, but rather replacing them with video conferencing when applicable.
- We continue to utilize as many Remote Managed Service lines as possible, including our RemoteView ATM line, RemoteView Surveillance line, and RemoteView Alarm & Access Control management. Using our RemoteView line allows us to diagnose, fix, service, & protect as much as possible remotely.
- In the event of a service call or install, our technicians will follow the guidelines stated in bullet one, including a full swabbing of an area upon completion.
- We will continue monitoring coronavirus (COVID-19) updates and will respond based on the advice of public health authorities.
We want to remind our customers to communicate or access their accounts please use your secure login to “Cook Command Center”, our online interface. In addition, customers can email us or call us at 1-844-305-2665, where our team would be happy to assist.
We will keep you updated through this fluid situation and look forward to continuing to meeting your service needs. If you have any questions on Cook Command Center or our RemoteView lines please contact us.
Sincerely,
Cook Security Group
