In helping 260 financial institutions and over 12,000 branches across our Western US footprint, one advantage Cook has is a unique perspective of how to keep a branch up and running. Cook takes service and uptime very seriously and has invested in both cutting edge remote technology and high volume boots on the street to prove it. We have a saying “you’re only as good as your technology and equipment are working”. Sounds simple, but very few companies follow through with what they say they are going to do. Cook takes pride in being the leader, which is why we are sharing what we do with our game changing Branch Optimization. You’ve probably heard the term Micro Branch or Branch of the Future, but our Branch Optimization takes it a step further. We not only share what the best battle tested products are in the market (through years of experience), but also share “how” your branch and equipment will always be functional with maximum up-time.
- Maximize Operational Efficiency– Did you know you can eliminate the capitol expense of buying a DVR? See how Cook is reducing costs and maximizing FTE, saving up to $50k per branch.
- Increase Revenue Generation– Using Video Analytics, pushing live marketing screens to ATMs and introducing Remote Interactive Super Tellers.
- Deliver Customer Experience– Maximum equipment uptime, fixing 76% of all issues remotely within 25 minutes of a call!