Myth vs. Fact… What you need to know about EMV & Windows 7 Updates! EMV & Windows 7 ATM updates are a hot topic, but what are the Myths vs. Facts in regards to the timelines and deadlines? There is a lot of pressure to perform these updates, but does your institution really have to spend money on these right now or can your institution budget for 2014? Similar to ADA, we recommend forming your plan now, but budgeting for 2014 once the networks are ready.
Myth vs. Fact information you need to know:
Myth #1: Hurry, you need to get the orders in for NCR Personas ATM upgrades by the end of Q2, 2013
Fact: Should accomplish ATM hardware inventory reviews in Q2 or Q3, 2013 and order kits to be installed at the end of 2013 or before April 8th, 2014 when XP support ends.
Myth #2: All you need to do is get the serial #’s of the ATMs for Windows 7/EMV upgrades and run a feature build on the unit, then verify compatibility of those components.
Fact: Not always a good idea, as features that were built on the unit may have been swapped out for different components on service repairs, so false assumptions to upgrade requirements may be made.
Myth #3: You will need to do a physical inventory of features onsite at each ATM in your fleet (some vendors are charging $75-$150 to provide this service).
Fact: Physical inventory may not be needed if you have Cook Security Group’s RemoteView ATM. Quick online inventory of HW/SW can be accomplished in just minutes! Regardless, these surveys should be free… Especially if the vendor is currently providing ATM service.
Myth #4: You only need to worry about PC core & Card Reader upgrades on Windows 7/EMV upgrade project.
Fact: Not true. There are many features that may not be Windows supported like SW, keyboards, journal printer, receipt printers and some CPM/BNA components as well. Be careful not to under-budget (pay now, then pay again later).
Myth #5: The liability of counterfeit fraud at a non-EMV ATM moved to the owner of that ATM happened in April 2013!
Fact: Only cross-country Maestro transactions on United States non-EMV ATMs have the liability shift in April 2013 and that is a very low # of potential transactions. Currently, Mastercard initiates that liability shift on October 1st, 2016 & Visa’s date is October 1st, 2017.
Myth #6: Should we upgrade to Windows 7 early in 2013 first and then do the EMV upgrade later in 2013 to minimize the complexity of the upgrades?
Fact: It is best to do the Windows 7 (Edge 4.0) and EMV upgrades (Edge 5.0) at the same time as that will minimize the disruptions at your ATMs next year. Plus, the cost of separating the two would add about $500 to your overall costs given the extra labor needed. Also, some networks are skipping the certification of Edge 4.0 and going right to Edge 5.0.
Myth #7: There are a number of NCR Personas ATMs that will be considered “end of life” at the end of 2014 and 2017 so we will need to replace them over the next few years.
Fact: With Cook Security Group as your servicer, we will potentially extend the useful life of many of your older ATM models by acquiring 3rd party components to keep them running efficiently, allowing for budgeting. ie; We kept Fujitsu’s and many other obsolete brands alive and running well after parts became scarce.
Myth #8: Recommended: Contact us here to schedule a private EMV/Windows 7 consultation or survey!