We are reaching out to our customers’ executive teams to help prepare for the ongoing “new norm” in response to COVID-19. Typically, this is the C-level team responsible for adapting strategy and protecting your institution’s assets, brand, and health.
While no one really knows how long COVID-19 will last, most agree that things will most likely never go back to the way they used to be, rather they will have created this new normal under a new risk landscape that continues to evolve. This created the need for a COVID-19 Executive Readiness Test.
Branches are implementing solutions combining new onsite equipment with remote technology to keep employees, customers/members safe. This includes increased use of digital technologies, cloud services, AI, machine learning, and secure remote services.
We also, see an increase in remote employees with the discovery that many jobs can be performed safely and more efficient remotely. With this virtual shift requires updated policies & procedures and magnifies the need for increased cybersecurity compliant equipment, services, and vendors.
As security professionals, our goal is to help our customers assess their readiness, review their rating, and help formulate a plan. One positive in this process is it will make institutions safer, more efficient, and operationally prepared in the future.
If you lack the resources or time to perform the test, or your executive team would like to clarify any of the sections, we are donating 1 hour of time to schedule our own crisis specialist, Steve Ryker. Steve is a 30-year Compliance & Risk veteran serving most recently for a leading national financial institution.
The Cook Security Group Strategic Discovery Workshop is a C-level executive meeting to help FI’s define and formulate their digital and video banking strategy as it relates to their customers & members. Then we develop a comprehensive plan to help you define the scope of a large conversion or upgrade video banking deployment, and in most cases, the scope of the initial video banking project or initial ITM/Active Teller deployment. Continue reading here.
8 Ways Financial Institutions Must Prepare for the Next Pandemic
Chances are many of the coronavirus issues banks and credit unions have been facing during 2020’s first half could surface again, either in a second wave of COVID-19 come fall or in the form of some new disease. Special readiness testing performed internally or by outside experts could help ensure that your institution learned the key lessons of the unprecedented outbreak and its massive economic upheaval.
Reminder: With any of Cook’s solutions, our customers receive their secure remote login to Cook Command Center to manage your solution including placing service calls, view service calls, manage users, create cases, communicate with Cook staff in real-time and much more. Command Center is all remote, secure and helps with social distancing. If you’d like to discuss any of the above solutions or have an idea or suggestion, please use the contact form above.
Thank you for your patience. We are all in this together.