Our Network Operations Center provides several ATM | ITM management solutions. All RemoteView Specialist have been trained and certified to deliver support for our customers’ needs.
“The introduction of RemoteView ATM has helped us reduce costs, and increase the efficiency and consistency of our service across the branch system. Working with Cook and their RemoteView team has been a pleasure. They are always available and quick to respond. They have also made the transition from the old DVRs to the RVS system painless and easy to understand. Their superior solution and service quality, in my opinion, makes them a standout in the marketplace!” Melanie- Bank of Hope.
Monitor, manage and maintain your ATMs and ITMs. Reduce service calls by 2/3 with remote troubleshooting and timely resolution.
- Includes remotely identifying the problem, and repair of basic software issues for superior uptime.
- Includes dedicated RemoteView Specialists that are certified to administer
- If RemoteView Specialists can’t fix, a technician is dispatched with diagnostic information for a faster repair and a first-time fix.
- Anti-Skimming notifications for supported devices.
- More up-time, less down-time… Happier customers!
Maintain compliance and keep your ATMs and ITMs secure with up to date Windows patches.
- Scheduled as requested, day or night.
- Patch status reports provided, ready for auditors.
Protect your devices with a security suite that includes Anti-Virus, Anti-Malware and trusted App Control.
- Zero-day protection against malicious attacks.
- Security logs available upon request.
View and download Electronic Journal reports that are uploaded automatically.
- Protect against Reg E Act 205.13- Administrative Enforcement; Record retention (requires initial setup)
- All EJs auto-archived
- One year of retention guaranteed.
- Analytics and reports showing transaction types, volume, and profitability included.
Deploy advertisement screens to any and all ATMs and ITMs automatically, at times you choose.
- Includes uploading of quarterly Marketing Screens to each ATM (may require initial setup costs)
- Sync up with in-branch campaigns or in-market advertising
- Use shotgun approach or be strategic at each location
- Tie into branch Plasmas, LCDs, Servers, Desktops, Printers, etc.
Nightly image backups with ultra-fast recovery.
- Fast and reliable storage with solid state drives.
- View backup status online.
- Integrates with major ATM and Teller Platforms
- Find video associated with a particular transaction, account, teller, and more!
- Reduce investigation time by conducting faster searches for video/events by ATM receipt data.
- Simply type in the last four digits of transaction and it correlates with the video!
RemoteView Case Management
Cook Security Group is pleased to announce that we have now added Case Management to our RV Dashboard. This allows you to upload your surveillance video (fraud, robbery, etc.) to a centralized web interface and share internally or externally with one click. The RV Dashboard is specifically designed to provide all of your security or ATM equipment info at your fingertips! Alarms, Video, ATMs reporting… you name it!