Cook has partnered with Entrust in an effort to continue to provide leading-edge solutions that enable improved consumer and employee experience. Entrust allows for automated, real-time card issuance in the branch. Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. CSG is there to service and support the technology along with the rest of your branch equipment, making it easy to manage for your branch staff. With their unmatched breadth of digital security and credential issuance solutions at the branch, Entrust offers a great solution to maintain touchless experiences while allowing a quick resolution to consumer problems. Studies show when Financial Institutions are able to offer debit and credit cards immediately, the usage of those cards is increased dramatically.
What is Secure Card Issuance?
Secure card issuance gives you the power to issue new credit and debit cards or replacement cards instantly. Integrated hardware and software allow you to issue permanent, personalized cards, right in the branch. The solution and process are designed to be easy and completely secure, ensuring that your branch can quickly and painlessly begin issuing cards to the surprise and delight of your customers. Instant issuance does not replace traditional issuance but instead offers an alternative for customers seeking more immediate card issuance or card replacement.
Secure card issuance is ideal for:
- New accounts
- Lost or stolen cards
- Damaged or expired cards
- Compromised cards/identity theft
Situation: The customer is opening a new account in your branch and would like to link a debit or credit card to that account.
Solution: With secure card issuance, you can issue and activate a new debit or credit card immediately following the completion of the account opening.
LOST OR STOLEN CARDS
Situation: The customer is at the teller counter or calls the branch to notify you that his card has been stolen.
Solution: You can help the customer cancel the stolen card over the phone right now. And with secure card issuance, the customer can visit the branch today — or whenever is most convenient — and receive an instant replacement card in-branch.
DAMAGED OR EXPIRED CARDS
Situation: The customer calls the branch to notify you that his or her card has been lost or damaged.
Solution: You can help the customer cancel the lost/damaged card over the phone right now. And with secure card issuance, the customer can visit the branch today — or whenever is most convenient — and receive an instant replacement card in-branch.
COMPROMISED CARDS / ID THEFT
Situation: The customer has calls/visits the branch after receiving a notice that her card has been compromised due to a data breach.
Solution: You can help the customer cancel the compromised card immediately. And with secure card issuance, the customer can receive an instant replacement card in-branch.
- The Cook Command Center is a secure centralized web interface that enables you to view and manage your equipment and information… Anytime, Anywhere, on Any Device.
- Access service history, preventative maintenance, & survey information.
- View Real-Time Status and Electronic Journals with RemoteView ATM
- Request service for fastest response times
- User-friendly Case Management makes it easy to interact with law enforcement.