The concept back in 2002 was to create an agreement that covered EVERYTHING. NO hidden charges, NO nickel & diming, NO gauging, NO technical talk. Customers repeatedly told us they couldn’t stand these tactics so we launched the All-Inclusive Service Agreement which included all parts, labor, travel, custom consolidated invoicing & Annual PM with no penalty AND a 30 Day-Out Clause!
When we say all-inclusive, we mean ALL-INCLUSIVE! No extra charge for labor, parts, and travel time. Cook Security Group provides the best all-inclusive service agreements in the industry, as well as annual Preventative Maintenance (PM) and an end of year wrap up report for each branch.
Included in a Cook Security Group All-Inclusive service agreement is an annual preventative maintenance service call (PM). Our technician will test and evaluate everything in our customer’s all inclusive service agreement. In addition, our customer receives a copy of each PM as well as an end of year wrap up report for each branch.
For our customers that would rather receive service as needed, we offer a Time & Materials (T&M) agreement. Different than our All-Inclusive service agreement, our T&M agreement simply means that when a customer calls we provide the service and you are billed on a per call basis.