On a configurable basis, any event that is created in access control or alarm system can be passed through to either Piko VMS, to Cook Command Center Case Management, or both. The types of access control and alarm events that are monitored, as well as the corresponding actions to take when a particular event occurs, are fully configurable.
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Passing an event through to Piko VMS offers the ability to create a rich notification in Piko, with a detailed description of the event and a clickable link to the corresponding video (from one-to-many cameras). The corresponding video can also be automatically opened for the user, with an alert graphic in Piko when a particular type of event occurs. Users of the VMS client interface will automatically be alerted to selected events, on a configurable basis.
Passing an event through to Cook Command Center Case Management will create a case, for tracking purposes, with details of the event automatically populated. Additionally, video streams of the given event are automatically attached to the case for easy viewing and tracking, all in one easily accessible location.
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Reminder: With any of Cook’s solutions, our customers receive their secure remote login to Cook Command Center to manage your solution including placing service calls, view service calls, manage users, create cases, communicate with Cook staff in real-time and much more. Command Center is all remote, secure and helps with social distancing. If you’d like to discuss any of the above solutions or have an idea or suggestion, please use the contact form above.
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