To our Valued Customers,
On behalf of the Cook Security Group team, we are reaching out to assure you that the safety and well-being of our customers and employees remain our highest priority. We are closely monitoring the coronavirus (COVID-19) situation, including guidance from medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities. We would like to share several updates and actions Cook Security Group is taking during these uncertain times.
- We have put in place guidance for all our team members detailing how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas at our office locations.
- We are limiting all travel in between our centers and instead will be utilizing our video conferencing technology. We are not canceling meetings, but rather replacing them with video conferencing when applicable.
- We continue to utilize as many Remote Managed Service lines as possible, including our RemoteView ATM line, RemoteView Surveillance line, and RemoteView Alarm & Access Control management. Using our RemoteView line allows us to diagnose, fix, service, & protect as much as possible remotely.
- In the event of a service call or install, our technicians will follow the guidelines stated in bullet one, including a full swabbing of an area upon completion.
- We will continue monitoring coronavirus (COVID-19) updates and will respond based on the advice of public health authorities.
We want to remind our customers to communicate or access their accounts please use your secure login to “Cook Command Center”, our online interface. In addition, customers can email us or call us at 1-844-305-2665, where our team would be happy to assist.
We will keep you updated through this fluid situation and look forward to continuing to meeting your service needs. If you have any questions on Cook Command Center or our RemoteView lines please contact us.
Cook Security Group
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